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Business Analyst

Job Role:
Other Job Role
Employment Type:
Freelance Roles
Sub-Employment Type:
Govt Dept Jobs
Rest of UK
South East England
Salary Description:
550 Per day Ltd
Start Date:
Number 8 Group Ltd
Job Ref:

Business Analyst
CV deadline: 14/01/19 @ 1200
Clearance: SC
Dept: Home Office

We are looking for a SC cleared Business Analyst with experience of delivering change to an IT Service Organisation & in Service Now or a similar tool.

The role is a Business Analyst role with focus on IT Service Operations, IT Service Support, IT Service Management and Governance
The BA will work within a team to document the scope and terms of reference of work-streams, define roles and responsibilities, and to help create operational and service management artefacts.

Responsible for:

* Requirements capture and management;
* Stakeholder engagement and management;
* Scope and Terms of Reference;
* Workshop facilitation
* Production of supporting documentation.

It will also involve other activities such as:

* Creation of Knowledge Articles;
* Facilitating service testing;
* Process documentation; Implementation of processes outputs/deliverables for the engagement
* Work-stream scope / Terms of Reference;
* Responsibility matrices to define the responsibilities and boundaries of activities between internal teams and with external teams
* Requirements sets to define, in detail, the responsibilities outlined in the responsibility matrices;
* Operating manual
* Process diagrams and descriptions;
* Service dependency traces;
* Report content and structures.


* Experience of delivering change to an IT Service Organisation
* Experience / qualification in Service Now or a similar tool
* Qualification in ITIL
* Operational Service experience and working with health monitoring tooling (eg SolarWinds)
* Broad IT domain experience in three or more of the following areas IT areas: Applications Development, Enterprise Architecture, Project Management, Vendor Management, Quality Assurance, Infrastructure, and Maintenance and Support
* Demonstrated ability to communicate in both verbal and written communication
* Demonstrated analytical skills
* Basic understanding of information technology and business concepts
* Familiarity with general business functions
* Problem solving and strong communication skills
* Experience of mentoring other BA


* Understanding the role of the service based environment and the application
* Scrum Master

As well as the specific experience required above you will have the necessary qualifications, skills & experience of a Business Analyst to take control of this requirement from its inception to its completion.
If you meet the experience required above please call/mail me asap for more information. Thank you.

Contact Details:
Number 8 Group Ltd
Tel: 02087472161
Contact: Ali Kidman

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