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Service Designer

Job Role:
Engineering, Management, Other Job Role
Employment Type:
Freelance Roles
Sub-Employment Type:
Public Sector Jobs
Rest of UK
South East England
Salary Description:
450-480 Per Day Ltd
Start Date:
Number 8 Group Ltd
Job Ref:

Service Designer

CV deadline: 5/12 @ 1200

Clearance: SC

Department: Cabinet Office

We are looking for a SC cleared Senior Service Designer ideally with Government Department experience.

The Lead Service Designer will:

* Lead by example both in how you conduct yourself and in providing design excellence identifying and promoting good practice.
* Lead discussions at a senior departmental level and successfully negotiate legislative change to accommodate new services
* Design service level agreements for new cross governmental services
* Work with other specialists to, design and create organisational and financial structures that support service delivery of new services
* Represent government design at external conferences
* Play an active part in the design community's recruitment and selection process
* Analyse failure within services and identify root causes for that failure
* Find opportunities for cost reduction and improvement within an existing service
* Understand user needs and identify where separate interactions with government should act as one service that meet that need
* Arrange these separate interactions into rational user journeys within that service
* Look for commonalities in activities across services where products could be made
* Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
* Create and rapidly iterate service prototypes
* Identify and design new cross government service patterns and standards
* Collaborating on designs with GDS developers
* Put forward cases for designs with GDS product managers
* Welcome the constructive criticism of their work and be able to constructively review the work of others
* Explain design decisions and be able to represent a service at a service assessment
* Engage the whole multidisciplinary team with the design process
* Run and lead on GDS Design Workshops

Skills and experience:

* Have a design related degree, or relevant industry experience
* Experience of sketching and prototyping on paper and in HTML
* Demonstrable experience of explaining design ideas and concepts in a way that other people understand
* Demonstrable experience of how to interpret user research
* Demonstrable experience on how form and function work together
* Experience of removing complexity from services
* Experience writing for user interfaces
* Experience of assessing a service
* Demonstrable knowledge of how the internet works
* Experience of leading design workshops
* Experience of working in a fast paced agile environment
* Experience in line management, helping colleagues with their career development and coaching more junior designers
* Experience of negotiating important design decisions successfully with senior partners
* The ability to work autonomously away from their team

As well as the specific experience required above you will have the necessary qualifications, skills & experience of a Service Designer to take control of this requirement from its inception to its completion.

If you meet the experience required above please call/mail me asap for more information. Thank you.

Contact Details:
Number 8 Group Ltd
Tel: 02087472161
Contact: James Christie

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